Operational toolkit to develop Community Energy Service Points

This document is an indicative, experimental, and operational toolkit developed to support the implementation of Community Energy Service Points (CESPs) within the framework of the Life COMET project. Its primary purpose is to help organisations design, launch, and operate CESPs that effectively lower barriers for citizen-led energy initiatives, accelerate the uptake of energy communities, and enable energy sharing schemes across different national contexts. 

It provides concrete steps, decision rules, checklists, templates, and service design tools that reflect real-life constraints, emerging markets, and varying levels of institutional maturity. Rather than prescribing a single model, the document offers modular building blocks that can be adapted to local regulatory, market, and organisational conditions. 

Josip Beber, ZEZ Green Energy Cooperative, Croatia (c)ZEZ
Josip Beber, ZEZ Green Energy Cooperative, Croatia (c)ZEZ

The toolkit is intended for:

  • organisations establishing a CESP for the first time or expanding support services,
  • existing service providers scaling or professionalising their support for energy communities.

What’s inside?

The purpose is not to provide abstract guidance, but to support real operational delivery of services to energy communities across different market and institutional contexts. The document combines three layers:

  1. A way of thinking about CESPs as operational systems (strategy, positioning, decision-making)
  2. Hands-on operational guidance for setting up and running services
  3. Practical tools and templates that can be directly applied in daily work.

The toolkit is modular by design. Not all CESPs need all services, and not all services should be delivered from day one. To support this, the document is structured around a CESP lifecycle logic and a Minimum Viable Operative System (MVOS) approach, helping readers distinguish between what is essential, what can be added later, and what may not be required in each context.